FAQ – Frequently Asked Questions

1. How long does delivery take?

As we operate on a dropshipping model, delivery usually takes 7–20 business days. We work with international suppliers to offer you the best products at fair prices.

2. How can I track my order?

After dispatch, you will receive an email with your tracking number. You can use this to track your order online at any time.

3. What do I do if my package doesn't arrive?

If your package has not arrived after 25 business days, please contact us by email. We will take care of it immediately.

4. Can I cancel my order?

Cancellation is possible as long as the order has not yet been shipped. Please contact us as soon as possible after placing your order.

5. How do returns work?

You have the right to withdraw from the contract within 14 days of receiving the goods. Please read our Return Policy for more details.

6. What payment methods do you accept?

We accept all common payment methods, including credit card, PayPal, and other secure payment options.

7. Is my payment data secure?

Yes, your data is safe with us. All transactions are encrypted through our secure payment provider.

8. How can I contact you?

You can reach us by email or through our contact form. We usually respond within 24–48 hours.